Frequently Asked Questions

What’s in my subscription?

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Your monthly subscription includes your custom serum, Skin Health Kit, and progress tracking on your account dashboard. 

What does my Skin Sequence mean?

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Your Skin Sequence is a high-level summary of your skin health and is refined as you use the Skin Health Kit every month to test your progress. Specifically, it reflects your top skin concern, your oil, moisture, and pH levels, and your sun sensitivity. 

How do Atolla’s algorithms work?

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We’ve built a predictive model based on continuous and diverse information on thousands of users’ skin — including oil, moisture, and pH measurements over time — to generate an effective formula for your starter serum. Then we take the results from your Skin Health Kit to build upon that formula for a more refined, up-to-date serum every month.

You can learn more about our patented algorithm here.

What ingredients do you use?

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We use the very best, research-backed ingredients chosen by dermatologists. But far more importantly, we use them in just the right formula for you. You don't need to use every ingredient; you just need the right ones at the amount that is safe and effective for your skin.

You will be able to preview all the ingredients in your serum after filling out your initial assessment, as well as learn why you received each ingredient at a specific dosage.

To see our full active ingredient list, go here.

What are your ingredient standards?

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We are focused on efficacy and safety by only using the highest quality, research-backed ingredients chosen by dermatologists. We don’t add any artificial fragrance, artificial preservatives, phthalates, paraben, or sulfates. Our ingredients are also gluten-free and vegan. 

We are able to offer a higher concentration of effective ingredients through our monthly, direct-to-consumer model, which means we don’t need heavy preservatives for extended life on your shelf.