Frequently Asked Questions

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What ingredients do you use in your serums?

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We use the very best, research-backed ingredients chosen by dermatologists. But far more importantly, we use them in just the right formula for you. You don't need to use every ingredient; you need to use the right ones at the amount that is safe and effective for your skin.

You will be able to preview your exact formulation after your skin analysis test as well as why you received each ingredient at a specific dosage.

To see our full ingredient list, go here.

What are Atolla’s ingredient standards?

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We are focused on efficacy and safety by only using the best, highest quality ingredients. We don’t add any artificial fragrance, artificial preservatives, phthalates, paraben, or sulfates. Our ingredients are also gluten-free and vegan. 

We are able to offer a higher concentration of effective ingredients through our monthly, direct-to-consumer model, which means we don’t need heavy preservatives for extended life on your shelf.

To see our full ingredient list, go here.

I’m pregnant. Can I continue to use my Atolla serum and subscription?

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One advantage of Atolla is that the product changes with your body. Your formula will always reflect your most recent skin test results.

Your skin test results may change before, during, and after pregnancy. We recommend that each 15 mL serum lasts for about 4 weeks. Your serum subscription includes one new serum each month, unless you choose to pause or cancel your subscription. Each serum delivery includes a new test. Complete a new test to update your formulation toward the completion of a bottle of serum.

Please consult with your doctor before adding any new product to your routine, including if you decide to start or continue a personalized serum. We are focused on efficacy and safety by only using the best, highest-quality, and natural ingredients. We don’t add any artificial fragrance, artificial preservatives, phthalates, parabens, or sulfates. Our ingredients are also gluten-free and vegan.

You can view the full ingredient list for your personalized serum formula on the dashboard of your account. We recommend reviewing the full list before completing the order transaction. If you have any concerns about the ingredients, please contact us at [email protected] Our customer service and skincare advisors will do our best to find the best combination for your skin.