Frequently Asked Questions

What happens with my data?

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We take data privacy very seriously and are GDPR compliant. Your personal and skin data are private. We do not sell or share your data with third parties. It’s used to give you a comprehensive look at what’s happening with your skin, and we use it to learn what works and doesn’t work for your skin. You can read our Privacy Policy here.

Why are you asking for my zip code?

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We use zip code for geographical data to refine your product, so that we can account for factors like humidity, temperature, and UV exposure.

Why are you asking for my month and birth year?

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We ask your month and birth year for two reasons:

  1. To help us understand how your skin changes with time.
  2. To ensure you are of a certain age to use the product (the minimum age is 16 years old).