Frequently Asked Questions


What is the Atolla System?

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Atolla applies the scientific method to skincare. We’ve developed a proprietary system to help you quantifiably measure what’s going on with your skin, and we use that knowledge to develop your personalized serum.


The serum we create combats your specific skin issues and concerns and fits your environment, lifestyle, and routine. As your skin changes over time, your serum will also adapt. Our machine-learning algorithm recognizes patterns in your skin, and we use this information to always provide you with the best solution.

How does the Atolla system work? How long does the process take?

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Testing is quick and easy and can be done in 10 minutes! Here’s how it works:


1)  ANALYZE: 10-minute skin analysis

Using our at-home skin tests, our system gives you an in-depth skin analysis in just 10 minutes. Combining your actual skin data with information about your diet, lifestyle, preferences, history, and current skincare routine, we can help you achieve your healthiest skin.


2)  RESULTS: An in-depth report about your skin health

Your skin analysis will help us generate your Atolla skin report, which will help us work towards your skin goals and create products designed to match your individual preferences. 


3) PRODUCT: Custom-product based on your skin data

Using your skin’s unique data, we formulate a product made just for you. Each bottle is precisely calibrated to treat your skin’s issues with the concentration of ingredients needed to make the biggest difference.


4) DYNAMIC FORMULAS: Products that adapt with you

Each month, you’ll update the app with any changes, as well as rescan your skin. We’ll use your progress, or how parts of your life (such as traveling, your stress level, or just the weather) are changing to tweak your formula—so it always stays perfectly suited to your skin.

How much does the kit cost?

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The monthly subscription starts at $45 USD per month. First-time users receive an initial Skin Health Kit, which you complete to get your first personalized serum.

What kind of skin concerns can Atolla help with?

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Atolla serums are designed to target multiple, specific skin issues, including redness, dryness, discoloration, breakouts, sun damage, congestion and oiliness.

The information on the Atolla website and the Atolla Skin Health app are for educational purposes only and have not been evaluated by the Food and Drug Administration.  Your Atolla serum formulation is not a medical treatment and is not intended to diagnose, treat, cure, or prevent any disease. If irritation occurs, cease use. Should you have additional skin concerns, please contact a Board-certified dermatologist.

What does the Atolla Skin Health Kit include?

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When users sign up for an Atolla subscription, they first get the initial assessment kit, which includes the Atolla Skin Analysis testers and a preference test. There is nothing to send back; all the tools are scannable and the results are instantaneous after uploading to the app! After the first kit, your personalized serum comes with a new testing bundle each month, in order to track your skin changes.

Your best skin starts now.

Your best skin starts now.

$45 Per Month
  • Atolla Skin Health Kit
  • Atolla Skin Health Report
  • 15mL Personalized Serum
Start your skin analysis