Frequently Asked Questions

What does my subscription include?

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Your monthly subscription includes a personalized serum, skin analysis kit, and tracking via the Atolla Skin Health online interface. You will receive a skin test kit each month in order to track your skin’s progress. Your subscription includes free shipping, with the opportunity to reformulate for free, and you can change or cancel your subscription anytime.

You have the option to change your subscription settings if your routine necessitates - or if you prefer - deliveries that are more or less frequent than once per month (default). 

As a personalized product, we’re keen to support you and your skin, and personal support is also included with your subscription. Please contact us any time, and we’ll be glad to discuss your skincare routine and potential options to improve your serum.

How do I sign up?

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Sign up for your first month of Atolla, then start creating your skin profile while you’re waiting for your Skin Health Kit to arrive!

I have a discount code or credit. How do I apply it?

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On the checkout screen, enter your promo code and select “apply.”

If you have account credit, you should see it under “Manage My Subscription” while you are signed into your account.

If you have any questions or to apply a discount or account credit outside of a purchase transaction, please contact [email protected]

How can I give Atolla as a gift?

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We also love the idea of giving Atolla as a gift! Purchase a 3 month subscription with our gift option, or contact us at [email protected] to discuss other gift options.

What do I do if I received an Atolla subscription as a gift?

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Congratulations on starting your Atolla skincare journey. After you receive your gift, sign up on our register page and enter your unique gift code under “promo code.” Complete your skin quiz, then select “already have a Skin Health Kit” to complete your analysis.