Frequently Asked Questions

What happens with my data?

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We take data privacy very seriously and are GDPR compliant. Your personal and skin data are private. We do not sell or share your data with third parties. It’s used to give you a comprehensive look at what’s happening with your skin, and we use it to learn what works and doesn’t work for your skin. You can read our Privacy Policy here.

Why are you asking for my zip code?

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We use zip code for geographical data to refine your product, so that we can account for factors like humidity, temperature, and UV exposure.

What is Atolla?

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We’re a skin health company that combines data science with skin science. Using a patented algorithm and machine learning, we’ve developed a system that delivers customized skincare products using your actual skin data — and changes as your skin does. 

Who started Atolla?

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We are a founding team of three with backgrounds in design, data science, and dermatology. 

Meghan Maupin (CEO) - Meghan has a graduate degree in Engineering and Management from MIT, and has previously worked in design roles at Patagonia, the MIT Design Lab, and Formlabs. With an expertise in integrating new technology into user experience, her work includes designing an AI-powered personal assistant and launching multiple products for mass customization in 3D printing. 

Sid Salvi (COO) - Sid left MIT Sloan after the first year of his MBA to start Atolla. Before MIT, he worked at Kurt Salmon (now part of Accenture Strategy) helping retailers and brands incorporate predictive analytics in their operations. He started his data science career by building machine learning models to help large CPG brands optimize marketing spend.

Dr. Ranella Hirsch (CSO) - Called an "Expert Derm" by Allure and a "Beauty Guru" by Marie Claire, Dr. Ranella Hirsch is a frequently quoted expert in Cosmetic Dermatology. She trained at Yale New Haven Hospital, SUNY, and the Massachusetts General Hospital, and is the Past President of the American Society of Cosmetic Dermatology and Aesthetic Surgery (2008-9).

How do I contact you?

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For customer service or general questions: [email protected]

For press inquiries: [email protected]

For product and business collaborations: [email protected]

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