Frequently Asked Questions

How does the Atolla system work? How long does the process take?

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Your monthly subscription includes the tools to test your skin and a personalized serum based on your skin measurements. Each month - after you input the results from your latest skin test - we adapt your serum to fit your changing skin needs.

Testing is quick and easy and can be done in 10 minutes! Here’s how it works:

1) REGISTER: A quick online sign-up
Let us know where we can send your first at-home Skin Health Kit. We’ll ship your kit, meanwhile you can complete your online profile and let us know your skin goals, existing routine, lifestyle, and environment.

2) ANALYZE: 10-15 minute skin analysis
When the kit arrives, measure your oil, moisture, and pH with your at-home Skin Health Kit. The additional preference test helps us determine what texture you like best. Input the results in your online profile, either with a computer or by scanning the results with a smartphone camera. There’s nothing to send back, and we’ll immediately show you your formula.

If you have questions or want to make any changes before we make your formula, email us at [email protected]

3) RESULTS: An in-depth report and custom-product for your skin
Combining your actual skin data with input about your diet, lifestyle, preferences, history, and current skincare routine, we can calculate the best combination of ingredients to help you achieve your healthiest skin. Your skin analysis helps us generate your Atolla skin report and formulate a product made just for you.

Each bottle is precisely calibrated to treat your skin’s issues with the concentration of ingredients needed to make the biggest difference. Apply the serum according to the instructions included with your personalized shipment.

4) DYNAMIC FORMULAS: Products that adapt with you
With each serum, you receive the tools to retest your skin. Before you receive your next formula, we’ll prompt you - via email - to measure your oil, moisture, and pH again. Input or scan your latest skin health results in your online profile. We’ll continuously tweak your formula and skin report based on your progress, including skin measurements and lifestyle factors such as travel, stress, and weather. Your serum stays suited to your skin.

How much does the kit cost?

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The first skin test kit is free. The monthly subscription starts at $45 USD per month and includes the tools to retest your skin each month.

Your subscription includes free shipping, with the opportunity to reformulate for free, and you can cancel your subscription anytime.

What kind of skin concerns can Atolla help with?

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Atolla serums are designed to target multiple specific skin issues. Each month, we design your updated serum to address your primary and secondary skin concerns, which can include redness, dryness, discoloration, breakouts, sun damage, congestion, oiliness, wrinkles, and fine lines.

The information on the Atolla website and the Atolla Skin Health app are for educational purposes only and have not been evaluated by the Food and Drug Administration. Your Atolla serum formulation is not a medical treatment and is not intended to diagnose, treat, cure, or prevent any disease. If irritation occurs, cease use. Should you have additional skin concerns, please contact a Board-certified dermatologist.

What does the Atolla Skin Health Kit include?

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When you sign up for an Atolla subscription, the initial Skin Health kit is free and includes the Atolla skin testing tools and a preference test. There is nothing to send back; all the tools are scannable and the results are instantaneous after inputting data in your online account!

After the first kit, your personalized serum subscription includes a new testing bundle each month, in order to track your skin changes.

Your subscription includes free shipping, with the opportunity to reformulate for free, and you can cancel your subscription anytime.

Only the initial Skin Health Kit includes the preference test to determine which texture you like best. From there, we continue to adapt your formulation each time you rate the other products in your routine. If at any point, you want to redo the preference test, please contact us at [email protected]

What ingredients do you use in your serums?

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We use the very best, research-backed ingredients chosen by dermatologists. But far more importantly, we use them in just the right formula for you. You don't need to use every ingredient; you need to use the right ones at the amount that is safe and effective for your skin.

You will be able to preview your exact formulation after your skin analysis test as well as why you received each ingredient at a specific dosage.

To see our full ingredient list, go here.